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jmsmit49
Community Participant

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I have user that gets this error message every time she tries to view her courses in the catalog - "Sorry! There was an error retrieving your data. Please try reloading the page, or try again later."

We went through the usual clear your cache, try a different browser, try logging in again, but nothing is working for her. When I act as her, I can't replicate the same error. Before I direct her to Canvas help, has anyone seen this issue before? 

Thanks,

Jackie S.

Arizona State University 

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3 Solutions

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jsowalsk
Community Advocate
Community Advocate

I have unfortunately not seen this issue.  @bernstlc ‌ have you?

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scottdennis
Community Team
Community Team

Hey  @jmsmit49 ,

Just following up on this exchange from last summer; were you ever able to resolve this or learn more about what was happening for your user?

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jmsmit49
Community Participant

Hi Scott,

Thanks for following up. I never learned more about this issue. It was probably just a coincidental glitch for this person. 

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jsowalsk
Community Advocate
Community Advocate

I have unfortunately not seen this issue.  @bernstlc ‌ have you?

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scottdennis
Community Team
Community Team

Hey  @jmsmit49 ,

Just following up on this exchange from last summer; were you ever able to resolve this or learn more about what was happening for your user?

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jmsmit49
Community Participant

Hi Scott,

Thanks for following up. I never learned more about this issue. It was probably just a coincidental glitch for this person. 

View solution in original post