Speed Grader Comments Gone

[vandalenw]

I believe this question was asked  a couple of years ago, but a final solution was never provided. One of our professors uses the comments section of Speed Grader when her students submit online papers. Multiple times and in no particular pattern she has had a comment randomly disappear.  This does not happen all the time, but enough that she has lost valuable time trying to retype her comments.  Many times these are not standardized comments, but unique to each student. What is the solution to this issue? Has anyone else encountered this issue in the last few months?

[igustafson · Accepted solution]

Hello @vandalenw,

I will be happy to help answer this. With this kind of thing, it is helpful to have examples if it does happen in the future. In my experience with comments if they don't save them or hit post comment and move on to the next student it will not be posted and that can cause it to disappear.

[frstrtd1]

This happens to me all the time. I've tried clearing my cache, but to no avail. I type a comment, hit post comment, and receive an error message from 
Canvas saying the comment was deleted. SO frustrating!!! Happens about every 20th comment or so.

[ldavenport4015]

Recently, we've had two reports of this happening to instructors when typing comments into Speedgrader for student assignments. The only solution they have discovered is to log out of Canvas and log back in. 

[jtaves]

This is happening to me right now.  I have screen shot 2 messages, but unable to determine.  I have logged out, turned off computer.  It's been happening over 3 days.  No one can duplicate since it's random.  Contacted Canvas and my institution.  I am no longer using highlighter and putting comments on papers...just using comments submission box.  Frustrating bc students are not getting the feedback I want to give them!   I use chrome.

[lenz]

If you look through the comments, you'll see that this has been going on for over 7 years.  The only work-around I've found is to periodically copy and paste everything into WORD as a back-up.  Which of course I didn't do this evening (early morning, now) while spending hours on final exams that I have to finish so that my grades can be turned in tomorrow. 

Now, I have to do them again.

Actually, my point was that CANVAS has known about and ignored this problem FOR YEARS.  Just to rub a little salt in the wound, the "solution" offered above amounts to "If your comments are gone, then they're gone.  Sorry."