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jeff_rives
Community Member

Speed Grader Error

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In Speed grader on the computer, I keep getting this comment or error - Service is currently unavailable. Try again later.  It does not happen all of the time or on every submission, but enough that I can not get items graded.   Students are turning in Google Slides, (which convert to PPT).

Is anyone else having these issues?

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1 Solution

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kona
Community Coach
Community Coach

Yes, it's a known issue and has (unfortunately) been going on since last week. Check out this page for more information and ongoing updates - Canvas Status

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4 Replies
kona
Community Coach
Community Coach

Yes, it's a known issue and has (unfortunately) been going on since last week. Check out this page for more information and ongoing updates - Canvas Status

View solution in original post

kedgecomb
Community Champion

We are currently still seeing this issue.  Seems like it began late last week.  Any updates and workarounds would be greatly appreciated.  Thanks!

kona
Community Coach
Community Coach

For updates I'd submit a Help Ticket to Canvas Support (Help link --> Report a Problem).

sbeck1
Community Champion

The workaround we have received from support is to refresh the screen. Some faculty have reported this worked for them, while others report it did not. It is a sporadic issue.