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102094911
Community Member

Storage is full

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My storage is full and it's not letting me upload my work, what do I need to do? 

Thanks. 

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1 Solution

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chofer
Community Coach
Community Coach

Hello 102094911...

Are you a student submitting work to your instructor via Canvas assignments?  If you are attaching files from your computer to assignments that are due, then you shouldn't be getting any messages that your storage is full...because per this Guide, How do I view my user files as a student?, "Files that have been submitted as assignments and graded discussions do not apply to the user quota."  I might suggest that you contact the Canvas Help Desk folks to see if they can further help troubleshoot this issue with you.  https://community.canvaslms.com/docs/DOC-17624-how-to-contact-canvas-support  If you do contact Canvas Support, please come back to this topic to provide us with an update to let us know what the outcome of that conversation was.  Thanks Madison!

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chofer
Community Coach
Community Coach

Hello 102094911...

Are you a student submitting work to your instructor via Canvas assignments?  If you are attaching files from your computer to assignments that are due, then you shouldn't be getting any messages that your storage is full...because per this Guide, How do I view my user files as a student?, "Files that have been submitted as assignments and graded discussions do not apply to the user quota."  I might suggest that you contact the Canvas Help Desk folks to see if they can further help troubleshoot this issue with you.  https://community.canvaslms.com/docs/DOC-17624-how-to-contact-canvas-support  If you do contact Canvas Support, please come back to this topic to provide us with an update to let us know what the outcome of that conversation was.  Thanks Madison!

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Bobby2
Community Coach
Community Coach

HI 102094911 Thank You for your question.

Do you mean that you are the instructor and you can't upload work to your course? 

or

You are a student and can't upload an assignment?

Either way I think your best bet is to contact the canvas support crew at your institution. 

I'm not sure which institution you are at so am unable to help you there.

If you don't have any luck there then here is a guide for Canvas Support How to contact Canvas Support 

Bobby2
Community Coach
Community Coach

Hi 102094911, looks like  @chofer ‌ and I answered at exactly the same time. SNAP.

Hoping it was helpful.