I am uploading Storyline 360 files to Canvas. Most upload fine (I publish for WEB, HTML5, and zip the file. I create a folder in the FILES section of Canvas and upload, expanding the zip file. I then link the story.html file to a Canvas module), but the latest one uploaded and then shows like this. The font is off, the screen is dark, it's not working. Any ideas? Is it using Flash?
Solved! Go to Solution.
I was not using the SCORM function...I uploaded the storyline projects just as material for the course, not as a graded assignment. Would the SCORM function still be interfering if I had not explicitly connected it? I am also using a free teacher account for these lessons and tried to open a ticket for help. I got the same message...that our tickets are not being supported.
I am having the same issue. I uploaded some Storyline content last month and it worked fine, and is still working fine. I uploaded some Storyline content last week, same build of Storyline, and now the content area of my project appears as all gray.
I'm going to submit the problem again to see if we can get an answer. If someone has a paid account, please submit it, too. I have encountered this only in my free account. I have not found this yet with my work account, so can't submit from there.
My request for help from my free account was rejected again. And now the project I totally re-created is also failing. It won't load at all.
I have resorted to publishing on Google Cloud platform and embedding a link from there in the module.
Hello @VictoriaN ...
Curious...where exactly are you publishing on Google Cloud? Are you uploading all of the Articulate Storyline files to a folder within your Google Drive account? Could you possibly describe your process? Thanks!
I upload the whole folder to a bucket in my cloud platform account. Here is a link to the tutorial I followed to do it. I'm not an IT person and can't program, so I rely on this kind of help. https://www.youtube.com/watch?v=oHcB8dksPiM
After a lot of tries I put the storyline line in an AWS Cloud and worked fine. It seems that is a CORS problem when using the Canvas as a web browser.
I contacted Articulate Support and Canvas Support and here is what they had to say:
Articulate Support: "As much as I would like to provide assistance with the troubleshooting but, we don't support troubleshooting issues if it is only happening on a 3rd party's environment."
Canvas Support: "Since Storyline is a third-party product we unfortunately are not able to provide direct support for the content but you may want to try re-uploading the presentation that is not displaying properly to make sure that the appropriate files are in the course. "
This leaves us as the consumers without a solution, and without any indication that a solution is being worked on. Articulate and Canvas are among the most popular providers of their respective services, and users NEED the two to work together. Frankly I am baffled that neither party is interested in making this work.
We are waiting to hear back from our CSM at Instructure because we had heard (maybe here in the Community) that SCORM needed to be enabled in our account in order to get Articulate Storyline content to work. We've not heard back yet, but we will be trying this in our Canvas environment. It also sounds like the SCORM Cloud LTI is different that the SCORM component we are waiting to be enabled. Fingers crossed.