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Student Receiving an Unauthorized message when he tries to access a module

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Hello everyone,

I just received an email from a student saying when he tries to access this week's module he gets the "Unauthorized - It appears that you don't have permission to access this page" message. I've checked the module for the things that would normally cause this, like prerequisites, requirements, lock until dates, and unpublished content, and it does not have any of those. I can tell other students have been able to access the module because they have taken a quiz in the module. It's the eighth week of the course and this student hasn't had any problems before. Does anyone know what could be going on to cause this one student to see the unauthorized message for this one module?

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12 Replies

grammarbydeborah  a belated Welcome to the Canvas Community!

Some things to check:

If these troubleshooting tips don't solve the problem, your best course of action will be to have Canvas Support have a look at the pages/links (How do I get help with Canvas as an instructor?‌)

I finally figured it out. It was very frustrating to be in front of the class and have it not work, but it was my fault.

I had created the pages for two classes by copying and pasting text between them, so when I created the assignment that included those page, I copied and pasted from one course to the other - including the links. Of course they didn't work when they pointed to the other course. Once I removed and reset them, they were fine.

Thank you.

Community Member

that  Happened to me