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tilt_crm
Community Member

Student Receiving an Unauthorized message when he tries to access a module

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Hello everyone,

I just received an email from a student saying when he tries to access this week's module he gets the "Unauthorized - It appears that you don't have permission to access this page" message. I've checked the module for the things that would normally cause this, like prerequisites, requirements, lock until dates, and unpublished content, and it does not have any of those. I can tell other students have been able to access the module because they have taken a quiz in the module. It's the eighth week of the course and this student hasn't had any problems before. Does anyone know what could be going on to cause this one student to see the unauthorized message for this one module?

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2 Solutions

Accepted Solutions
abunag
Community Champion

I'd suggest getting a step-by-step from the student on what they were doing to trigger that message, then try those steps in student view.  If he's following a link from somewhere else, the link may be bad.

I'd also confirm that the module itself is published.  If it isn't, students could still access the quiz through the quiz or assignments tab, and not be able to access the module itself.

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Do you have more information about the problem? Have you tried contacting Canvas Support?

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12 Replies
abunag
Community Champion

I'd suggest getting a step-by-step from the student on what they were doing to trigger that message, then try those steps in student view.  If he's following a link from somewhere else, the link may be bad.

I'd also confirm that the module itself is published.  If it isn't, students could still access the quiz through the quiz or assignments tab, and not be able to access the module itself.

kbesaw
Instructure
Instructure

 @tilt_crm ​

This sounds as though the student came across a broken link in the system. As  @abunag ​suggested here, finding out what exactly the student was trying to view will be key to figuring out which link is not working properly.

Please let me know if you still have any questions.

jnissen
Community Contributor

This may be a stab in the dark but does the student have any academic holds on his account?

tilt_crm
Community Member

Hey everyone,

Thanks for the suggestions. I contacted the student for more information and never heard back, so I am just assuming the problem got fixed.

I am having the same problem.

Do you have more information about the problem? Have you tried contacting Canvas Support?

hdriver307
Community Member

I can't access my module due to authorization circumstances, does anyone know how to resolve this issue?

 @hdriver307 , the suggestions made above are instructive: Most likely--and assuming that you are a student--you are receiving an Unauthorized message because the module hasn't been published, or the content in it is not correctly linked. There are several possibilities, but the members of this Community forum don't have access to specific schools' accounts and courses to look more deeply into the matter. If you're a student, contact your instructor directly (How do I send a message to a user in a course in Conversations?​), or use the Help link in the left navigation to report a problem (How do I get help with Canvas?​) so that Canvas Support can look at the course in question and help you troubleshoot.

grammarbydebora
Community Participant

All of my students are getting this message.  What I did was create a series of pages with content about different verb tenses and put those pages as links as part of a lesson/assignment.  They can open the assignments, but none of the pages.  I can't see how they're set up any differently from the home page, instructions page, etc, which they can access.