Student cannot open file but receives sad face icon

[kjdoner]

My Chinese student has been unable to open a file i embedded using Google docs.  He gets a sad face icon where the PPT should show.  I put it in pages/ and assignment but to no avail.   Can anyone suggest some reasons for this?   Thanks so much. 

[kona · Accepted solution]

 @kjdoner , greetings! I'm sorry your question has been sitting here for so long. I hope the problem has resolved itself, but if not, please contact the Canvas Help Desk by clicking on the Help link in Canvas and then selecting "Report a Problem."

Kona