Student has two accounts with same email

[meaganwi]

I have a student who somehow managed to sign up for a teacher account after accepting the invitation to join our section as a student. She is now stuck in teacher mode and can't log in to our class. I tried deactivating and removing her from our section, and when I added her back in, her email address does bring up two affiliated accounts--one with her name, and one with a string of anonymous numbers.

Has anyone experienced this? Any ideas about how to fix this?

Thanks!

[kmeeusen]

Hi  @meaganwi  

I am not an FFT expert, but I think your student will need to cancel their FFT account.

Once you create an account, you can request to delete your account at any time. Deleting your Canvas account cannot be undone and will delete all Canvas information including courses, assignments, grades, and participation. Do not request to have your account deleted unless you are certain you absolutely no longer require any access to your prior Canvas activity. To request to have your account deleted, open the Help menu and submit a ticket to Canvas support through the Report a Problem link.

Let us know if this works for your student.

Kelley