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Community Member

Students reappearing in Canvas after Infinite Campus has dropped them

I had a staff member relay to me that a few students who were dropped in their IC class were still showing up in their Canvas course.  The teacher deleted them from the Canvas course, but during the class sync, the students were added back into Canvas.  I looked in the campus community and saw an example that was similar, but there was no solution.  Do you have any suggestions on what I could try?  

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Community Team
Community Team

HI Todd,

Unfortunately we have limited options here in the community to help troubleshoot SIS integrations because coaches and community members do not have access to your instance settings.  Have you tried filing a support ticket for this?