Students unable to register

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humankindeducat
Community Novice

Since yesterday, none of my new students have been able to register for Canvas accounts. When they enter their information on the registration page and click "start" nothing happens at all. I tried to register a test student with the same result. I've been using the platform for 2 years and have never experienced this and haven't changed any settings. The problem is with all of my classes, not just one. Students who are already in courses have been able to log in. Has anyone else experienced this?

2 Solutions

Hi, Erin. Please take a look at Chris Rolwes post below this one. He shared a video of what is happening. 

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safedrivered
Community Novice

In Erin's response above, she suggested using the URL signup.  That sign up seems to be working.  I was able to create a phantom student account and it allowed for the registration to the course.  Instead of creating an account, try that other way of signing up for a course.  Hope this helps you all.

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