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SamanthaBull
Community Member

Studio Screen recording help

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Hello I am having trouble with canvas studio screen recording. I have the screen recording downloaded and everything works fine but when I go to screen recored it records only my home screen and not my powerpoint screen which is what I need recored. I have the powerpoint screen within the recording box but nothing seems to work. 

Thank You 

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JeffW
Instructure
Instructure

Hello @SamanthaBull 

 

I am sorry to hear you were having trouble with your screen recording! Some times uninstalling the screen recording tool and then adding it back will help to fix situations like that in my experience.

 

Also be sure that you are following the steps in the guide here and that you are setting up the screen options for the one you want to record.

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1 Reply
JeffW
Instructure
Instructure

Hello @SamanthaBull 

 

I am sorry to hear you were having trouble with your screen recording! Some times uninstalling the screen recording tool and then adding it back will help to fix situations like that in my experience.

 

Also be sure that you are following the steps in the guide here and that you are setting up the screen options for the one you want to record.

View solution in original post