cancel
Showing results for 
Search instead for 
Did you mean: 
Jen_Charles
Community Participant

Submission failure in Student App

Jump to solution

One of our instructors is having various students have an issue with submitting through the Student App. When they submit, they get the message that it was submitted successfully, but the rest of the info on the screen does not indicate that. At first, we assumed the kid had doctored the screenshot, to be honest. You can see that screenshot here. But, now there are various kids having the same issue. They get the successful submission message while the screen shows no submission date/time, and no attempts used. Both of those show in a normal submission screen, an example of that is here.

 

Is anyone else having this problem? Does anyone have any troubleshooting tips? 

Labels (1)
Tags (1)
0 Kudos
1 Solution

Accepted Solutions
rseilham
Community Coach
Community Coach

@Jen_Charles,

The was an update to the Canvas Student app for iOS recently (v6.9.8) which mentioned solving submissions issues. Can you see if this solves the app issue? Thanks! 

View solution in original post

0 Kudos
5 Replies
rseilham
Community Coach
Community Coach

@Jen_Charles,

The was an update to the Canvas Student app for iOS recently (v6.9.8) which mentioned solving submissions issues. Can you see if this solves the app issue? Thanks! 

View solution in original post

0 Kudos
Jen_Charles
Community Participant

Thank you, @rseilham ! I will reach out to my teachers that have seen the issue and see what they experience in the next couple of weeks. I appreciate the info. Happy new year!

@Jen_Charles,

Sounds good. Feel free to post back if the issue continues. 

gladysie
Community Contributor

@Jen_Charles ,

Was your issue resolved?  I had an instructor report what appears to be the same issue this morning.

Jen_Charles
Community Participant

@gladysie I haven't had any reports of this lately, so it seems like the update helped. But, you just never know for sure!!