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laura_gray
Community Member

Teacher Password Reset for Students

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I am using the free version of Canvas since my district has not yet made up its mind on what system to purchase.  When I am adding students to the course, I am having them use their district emails.  The problem is that students do not receive emails from outside of the school system.  Therefore, if they forget their password, they have no way of getting a new one.  Is there an option for teachers to be able to retrieve passwords or reset them.

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Robbie_Grant
Community Coach
Community Coach

 @laura_gray ,

There is a Reset Password link, that they should be able to use.  If not, they students may need to Help > Report a Problem and get Instructure Support involved in resetting the password.  Only Canvas Administrators and higher have the ability to reset passwords.


Robbie

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1 Reply
Robbie_Grant
Community Coach
Community Coach

 @laura_gray ,

There is a Reset Password link, that they should be able to use.  If not, they students may need to Help > Report a Problem and get Instructure Support involved in resetting the password.  Only Canvas Administrators and higher have the ability to reset passwords.


Robbie

View solution in original post