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Test Fails to Submit

I have two math classes.  PM class can access the test today and complete it.  AM class, several have started the test, but it fails to save.  I have no submitted tests from the AM class.  Both were assigned through Canvas.  I kept trying to fix AM's test and tried LINK TO LMS multiple times.  Maybe this is part of the problem.  Regardless, what is the best way to fix it?  I have 4th graders who are losing their patience.

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