Trouble Accessing Canvas Dashboard
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02-01-2020
09:51 PM
I am unable to access my Dashboard on Canvas. I can access everything else it seems.
Is there something I can do or just wait for it to show up? It is taking long.
I looks almost as if it is just slow. I had to go through the Courses tab to get to my home page. I thought it was maybe a pop up blocker but clicked to allow all pop ups from Canvas.
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02-02-2020
02:00 AM
HI @w0641020 and welcome to the Canvas Community.
It looks like this could be a browser issue.
Here are some ideas for you to try:
- Check your device compatibility: What are the basic computer specifications for Canvas?
- Check your browser compatibility: Which browsers does Canvas support? Note that Internet Explorer 11 is not a supported browser.
- Try a different browser. The latest version of Chrome works great in both Windows and MacOS.
- If none of these methods solve the problem, contact Canvas Support. General instructions are in How do I get help with Canvas as a student?, but your school's support setup might vary somewhat, in which case ask your local IT Department for additional troubleshooting assistance.
- There may be some other reasons that you cannot access your courses in Canvas...some of which are outlined here: Why can't I access my Course as a student?
Sing out if you need a hand.
