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zmi
Community Member

Unable to open/download files in my ipad

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Hi there,

I just met a problem for opening or downloading all course files on canvas on my iPad.

Whenever I want to do that it just report an error showing in the picture I attach. But I can still download or open every file in my canvas on PC or iPhone.

Please help me to find a solution!

Thank you!

1 Solution

Accepted Solutions
klundstrum
Community Coach
Community Coach

Hi Zhijian,

Students, where I teach, have seen this error as well. We've had luck closing the app the going to the iPad settings. Next, find Canvas Student in the list and select "clear cache". That has generally cleared up the issue. If that doesn't work, try uninstalling and reinstalling the app.

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2 Replies
klundstrum
Community Coach
Community Coach

Hi Zhijian,

Students, where I teach, have seen this error as well. We've had luck closing the app the going to the iPad settings. Next, find Canvas Student in the list and select "clear cache". That has generally cleared up the issue. If that doesn't work, try uninstalling and reinstalling the app.

View solution in original post

zmi
Community Member

Thank you! 

It turned to work once I had done this operation!

It's very nice of you to help me!:smileyblush: