Unable to open/download files in my ipad

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zmi
Community Novice

Hi there,

I just met a problem for opening or downloading all course files on canvas on my iPad.

Whenever I want to do that it just report an error showing in the picture I attach. But I can still download or open every file in my canvas on PC or iPhone.

Please help me to find a solution!

Thank you!

2 Solutions
KristinL
Community Team
Community Team

Hi Zhijian,

Students, where I teach, have seen this error as well. We've had luck closing the app the going to the iPad settings. Next, find Canvas Student in the list and select "clear cache". That has generally cleared up the issue. If that doesn't work, try uninstalling and reinstalling the app.

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zmi
Community Novice

Thank you! 

It turned to work once I had done this operation!

It's very nice of you to help me!:smileyblush:

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