Encounter unexpected error when starting a collaboration (At course level > Select Collaborations > click ‘Add Collaboration’ > click ‘Log In’ > “An unexpected Error occurred”).
This error continue even after clicking the "Log in" button. Wondering this login is a login to Canvas or the LTI (Office365/Google).
Solved! Go to Solution.
Thanks Jytte. I will look into the configuration details. I also found that by logging out and back into Office 365 worked (I've outlined the steps below in a response to this post/original question)
I've noticed that the 'unexpected error' only occurs with first time Canvas collaboration users.
Today we experimented with a few things but you are right with just accessing Office 365 from a course menu. Then hey presto collaborations work.
I assume it's the same for people who receive a collaboration - they will need to 'activate' it similarly. Bit of a shame but I'm glad I know now. I love Collaborations - when they work. https://community.canvaslms.com/groups/k12/blog/2017/11/10/collaborations-changed-my-world
Hi @Bobby2 ,
That's great it worked for you too. I think you're right in that the issue occurs mostly for first time collaboration users and perhaps new users that have not yet signed in / activated office 365.
We are experiencing another issue where when you go in to edit a saved collaboration you can't view the current collaborators and the 'unexpected error' is at the top. Additionally when you add a new collaborator and save, all the previous collaborators are removed. I know that some other institutions are also experiencing this and not sure if you are too but you can read more about it in the comments of this discussion: https://community.canvaslms.com/thread/15486-collaboration-issues . We currently have a support ticket with instructure for this.
I will also check out your blog!