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campbell_oxland
Community Participant

Uploaded file has upside down pages

I uploaded a pdf file to a module. The file normally opens fine but when previewed in Canvas every second page is upside down.

243936_pastedImage_1.png

4 Replies
kona
Community Coach
Community Coach

That is super strange!! The first thing I would try is deleting the file and reuploading it. Maybe even using a different internet browser. If that doesn't help then my recommendation is to contact Canvas Support and see if they can help. To do this click on the help link in Canvas and Report a Problem. 

msl_adm
Community Contributor

One of our faculty members is seeing this too. The downloaded PDF is fine - but every second page in the Canvas Doc Viewer is upside down.

kona
Community Coach
Community Coach

Strange... have you tried re-uploading it? What about re-uploading it in a different course? 

msl_adm
Community Contributor

It was uploaded multiple times in the course, and each time it appeared this way.

However, now the course has been changed around a little, and the PDF file is suddenly working properly. I'm not sure what the instructor did, or if Instructure pushed a hotfix. I can't reproduce it in any of my test courses any more either...