Have you tried changing the role back to student and then re-downloading? If the data doesn't seem to appear after doing that, then I'd contact Canvas Support to see if they can pull any of the missing data for you. You can Call them or Email using the https://community.canvaslms.com/docs/DOC-12877-4152719652?sr=search&searchId=0f46cb42-5d62-43ed-af7b... guide for more info as well.
I'm going to go ahead and share this with the https://community.canvaslms.com/groups/higher-ed?sr=search&searchId=884903a5-401a-40ac-8488-8f1dbb64... and https://community.canvaslms.com/groups/k12?sr=search&searchId=8b2a6bcc-3435-4f04-9718-e07809048abd&s... spaces for more exposure.
Anna L. Sterling, M.S.
Director of Residence Life & Housing
WCU Box 12, 710 William Carey Parkway, Hattiesburg, MS 39401
Email: email@example.com<mailto:firstname.lastname@example.org> Office: (601) 318-6102
Carey Strong – “God is our Refuge and Strength”
Psalm 46:1-2, 11
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