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Yannismourtikas
Community Member

Video in Android app not playing

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Hello everybody.

I am facing a problem with videos in android app. instead of video i am getting a grey box. What sort of actions i need to do?

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rseilham
Community Coach
Community Coach

@Yannismourtikas,

Sorry to hear the app is giving you issues. It's difficult to troubleshoot this without knowing how the video was embedded in the course or what method was used to upload the video to the course. If you are a student, I would suggest reaching out to the teacher or your local support. If a teacher, I would like to know how the video is being embedded and what service is being used (YouTube, Canvas upload, etc.). Thanks. 

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rseilham
Community Coach
Community Coach

@Yannismourtikas,

Sorry to hear the app is giving you issues. It's difficult to troubleshoot this without knowing how the video was embedded in the course or what method was used to upload the video to the course. If you are a student, I would suggest reaching out to the teacher or your local support. If a teacher, I would like to know how the video is being embedded and what service is being used (YouTube, Canvas upload, etc.). Thanks. 

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