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jveich
Community Member

Video using studio getting an error message

Each time I do a video, I get an error message. I am trying to figure out how to upload it here.Screenshot 2021-03-07 093807 Studio.jpg

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1 Reply
chofer
Community Coach
Community Coach

Hello there, @jveich ...

For Studio errors like this, I would recommend that you reach out to the Canvas Help Desk folks to report this so that they can get a ticket created for you.  How do I contact Canvas Support? - Canvas Community  They may have some troubleshooting tips for you to try...including clearing your browser cache/history:

Please come back to this topic to post an update once you've talked with their Help Desk so that we know how this issue was resolved for you.  Thanks!