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RobertLenox
New Member

Webex cloud recording option unavailable within Canvas?

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Have had a few instructors today comment that the recording to cloud option in Webex meetings within Canvas was greyed out.  Anyone else experiencing or has resolved this issue?  Thanks in advance!  -RL

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thovey
Instructure
Instructure

@RobertLenox 

I took a look at the Cisco Webex tool your most recently viewed course where I was unable to find any recordings listed. I was unable to find any other reports of this issue. Have you tried clearing your cache using this guide?

Since Cisco Webex is an external tool you may want to reach out to them directly for support with this.

You can click here to reach out to Cisco Webex Support.

 

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thovey
Instructure
Instructure

@RobertLenox 

I took a look at the Cisco Webex tool your most recently viewed course where I was unable to find any recordings listed. I was unable to find any other reports of this issue. Have you tried clearing your cache using this guide?

Since Cisco Webex is an external tool you may want to reach out to them directly for support with this.

You can click here to reach out to Cisco Webex Support.