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hussainh
Community Member

What is a subscription to a Discussion forum intended to do?

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As an instructor, I have unsubscribed to a certain Discussion topic (but I am still subscribed to others). However, I still receive an email notification for each comment posted on the Discussion topic to which I have *unsubscribed*. How do I (a) stop receiving an email notification for each new comment posted on the Discussion topic to which I have unsubscribed, but (b) continue to receive an email notification for each new comment posted on Discussion topics to which I am still subscribed? Thank you. 

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Hello  @hussainh ...

I agree with the feedback that you received from  @Renee_Carney ‌.  However, I also agree that you should not be getting notifications about discussion replies that you are not subscribed to.  To be clear, when you look at your "Account" >> "Notifications" screen in Canvas, do you have the row for "Discussion Post" configured the way you want?  This is the row that deals with subscriptions.  If you hover your mouse over the words "Discussion Post", you'll see some pop-up help text that says, "New discussion post in a topic you're subscribed to".  If you are still getting notified about topics that you are *not* subscribed to, then I would recommend that you file a ticket with the folks at the Canvas Help Desk (How to contact Canvas Support) so that they might be able to investigate this further.

I hope this helps, Hammad.  Please let Community members know if you have any other questions about this...thanks!

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Renee_Carney
Community Team
Community Team

 @hussainh 

The top portion of How do I subscribe to a discussion as an instructor? talks about subscribing and unsubscribing to a discussion.  However, that is not the only element that controls notifications.  You may also need toset your Canvas notification preferences as an instructor

Renee,

Thank you for your reply. I am aware of what you wrote. However, that doesn't answer the question I asked. To reiterate: "As an instructor, I have unsubscribed to a certain Discussion topic (but I am still subscribed to others). However, I still receive an email notification for each comment posted on the Discussion topic to which I have *unsubscribed*." As I understand the instructions you cited, this should not be happening, yet it is. (What is the point of *subscribing* to a Discussion topic in a course if opting to receive notifications for Discussion posts is *sufficient* to receive notifications for comments posted in any Discussion, regardless of whether or not one is *subscribed* to it?) It appears to be a software bug in Canvas. Is that what it is? Is there something that I might be doing that is causing this? Thank you.  

Hello  @hussainh ...

I agree with the feedback that you received from  @Renee_Carney ‌.  However, I also agree that you should not be getting notifications about discussion replies that you are not subscribed to.  To be clear, when you look at your "Account" >> "Notifications" screen in Canvas, do you have the row for "Discussion Post" configured the way you want?  This is the row that deals with subscriptions.  If you hover your mouse over the words "Discussion Post", you'll see some pop-up help text that says, "New discussion post in a topic you're subscribed to".  If you are still getting notified about topics that you are *not* subscribed to, then I would recommend that you file a ticket with the folks at the Canvas Help Desk (How to contact Canvas Support) so that they might be able to investigate this further.

I hope this helps, Hammad.  Please let Community members know if you have any other questions about this...thanks!

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