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parmana
Community Participant

When I Reply to an Inbox message shouldn't it appear in the Sent items?

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When I Reply to an Inbox message, does the Reply appear in the Sent items?

It seems that it doesn't.  I just replied to a student's message through InBox, but I do not see any record of that reply in the Sent items.

Is this intended behavior?

If so, is there any way to change this behavior? 

I would really like to view all of my sent email in the Sent items, if you see what I mean.

Thanks.

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1 Solution
parmana
Community Participant

Okay, I found another thread that has a partial answer to my question.  Read the first paragraph of the following 

Replies sent from a phone? carefully where it says that "instructor replies to student messages are stored on the Student's inbox, rather than the Instructor's sent items. (I know they are "conversations," but this is endlessly confusing to both our faculty and students.)"

So it seems that the answer to my original questions are: Replies are not stored in Sent and this is intended behavior.

I think I will start a request that this be changed.

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5 Replies
rmurchshafer
Community Coach
Community Coach

The messages certainly should show in your Sent Items.  By any chance are you filtering for a class when viewing?  To the left of Sent, make sure it is set to All Courses and see if it shows.  You also might trying leaving the InBox (go to Dashboard) and then come back to refresh the view.

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parmana
Community Participant

Ohh! Good thought!  Let me check ...

Just checked, I am seeing the "All Courses" filter and my Reply to emails are not there.  All I see in my Sent folder are emails I initiate, no Replies at all.  I can only see my Replies by going to the InBox and searching for the email thread in which I replied.

I just thought of something ...

Could my problem be one of the Account Notification Settings?  Or maybe one of the other Account Settings?

I just looked through them, and didn't see any setting that would obviously fix this problem.  Maybe one of the Account Notification Preferences for Conversations?

Anyway, thanks for trying.  I'll keep searching.

parmana
Community Participant

I still haven't found a setting that changes this behavior.  Does anyone know what I might be missing?

parmana
Community Participant

Okay, I found another thread that has a partial answer to my question.  Read the first paragraph of the following 

Replies sent from a phone? carefully where it says that "instructor replies to student messages are stored on the Student's inbox, rather than the Instructor's sent items. (I know they are "conversations," but this is endlessly confusing to both our faculty and students.)"

So it seems that the answer to my original questions are: Replies are not stored in Sent and this is intended behavior.

I think I will start a request that this be changed.

ASo
New Member

I also just replied to a message from a student in Canvas and cannot see my reply in the Sent box. My messages are set for "All Courses." This is very disconcerting. If I need to access my message to this student in the future, I should be able to access it via my Sent box. Otherwise, it's possible I will not find the message, which could result in major problems if the student files a grade grievance report. I need to be able to find messages where I would expect to find them. Otherwise, what's the point of using your messaging function?

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