[ARCHIVED] When I make a conference in Canvas and select "start" or "join", I am just redirected to the Blindside Networks homepage. Does anyone know how I can join the conference?

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mrogers15
Community Novice

When I make a conference in Canvas and select "start" or "join", I am just redirected to the Blindside Networks homepage. Does anyone know how I can join the conference?

Thank you!

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rwantuch
Community Novice

I solved this mystery.   If the Canvas user doesn't have a name set on their profile, they will not be allowed in to a Conference room and will be redirected to blindside networks homepage.  To fix it,  simply go in to the account profile settings and edit the profile.  Add a name to the profile and you should be allowed to join conferences like normal instantly and you won't get redirected.

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