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Community Contributor

When will users be able to see their own cases?

It looks like, with the transfer from ZenDesk to Service Cloud, users no longer have access to the list of their own open tickets? Am I missing something? When will users be able to see their own tickets? (Or will they _only_ be interacting with tickets via email under the Service Cloud regime?)

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Community Coach
Community Coach


There is a conversation around the new ticketing system here: Ticketing System Transition​.  I am also going to pull Deactivated user​, into this thread.  I would also recommend contacting your CSM as well.


Community Coach
Community Coach

Hello  @SethBattis ...

I have been reviewing older questions here in the Canvas Community, and I stumbled upon your question.  I realize that this question is several years old, and you may have found an answer by now.  But, I wanted to check in with you just in case.  I noticed that we have not heard back from you since you had first posted this question back on July 13, 2015.   @Robbie_Grant  had replied to you later that morning.  Were you able to contact your CSM (Customer Success Manager) at Instructure to inquire more about your question?  If so, do you recall if there was any resolution to this that you would be willing to share with others here in the Community?  Or, do you feel that Robbie's response helped to answer our question?  If so, please feel free to mark his response as "Correct".  However, if you are still looking for some help from Community members, please come back to this topic to provide an update so that someone might be able to help.  for the time being, I am going to mark your question as "Assumed Answered" because we haven't heard back from you and because there hasn't been any new activity in this topic for such a long time.  However, that won't prevent you or others from posting additional questions and/or comments below that are related to this topic.  I hope that's alright with you, Seth.  Looking forward to hearing back from you soon.

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