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jenniferjmcmaha
Community Member

Why am I getting an Invalid Pairing Code message?

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I am trying to add a second student to my account and am getting an Invalid Pairing Code message. I copied the code exactly so I am not sure what is going wrong. Thank you!

1 Solution

Accepted Solutions

Interesting! Could your second child create a new pairing code for you? I know it's a repeat step for them, but starting fresh may help you and your process.

In case you're interested, I collected some resources for Observers and published it in Clarity for Canvas Observers

View solution in original post

4 Replies
KristinL
Community Team
Community Team

Hi  @jenniferjmcmaha  -

I have a few questions for you that will help me better understand your situation.

  • Is this the first time you've signed up for an Observer account?
  • How are you going about setting up your Observer account? Are you in the browser or using the Canvas Parent app?

I was in a browser. I created my account yesterday and was able to observe

one of my kids without issue. It was when I was adding my second that I

received the error message. Thank you!

On Wed, Nov 28, 2018 at 9:42 AM kristin.lundstrum@delasalle.com <

Interesting! Could your second child create a new pairing code for you? I know it's a repeat step for them, but starting fresh may help you and your process.

In case you're interested, I collected some resources for Observers and published it in Clarity for Canvas Observers

View solution in original post

Thank you! I was able to resolve the issue!

On Wed, Nov 28, 2018, 1:34 PM kristin.lundstrum@delasalle.com <