Why are the Doc Viewer feedback tools missing from a Turnitin assignment?

[smedshammerm]

Does anyone know why a Turnitin LTI assignment would not show the Canvas feedback tools in the speed grader, as in the top example in this picture? Thanks for your help! 

[rconroy · Accepted solution]

Hi  @smedshammerm ‌,

According to the https://community.canvaslms.com/docs/DOC-9989-415264431 guide, you should have the notation bar. My guess is it's a bug, but I'm going to share with the https://community.canvaslms.com/groups/plagiarism?sr=search&searchId=879b42ef-2e5b-44c2-8435-9b28020...‌ group as well as suggest you lodge a ticket with Turnitin. The Plagiarism group should have some good insight while you wait on info hearing back!

[smedshammerm]

Thank you, Roxanne! 

[smedshammerm]

You're right, Roxanne: TII confirmed this as a bug. Thank you again.  

[rconroy]

I'm glad you got it confirmed,  @smedshammerm ! Let us know if there's anything else that comes up.  

[myanalunas]

How does the faculty who has this issue grade and give feedback to the "buggy" assignment? Did anyone have this follow-up issue? I have a faculty who is in this situation and am looking for solutions; grateful in advance for any spark of brilliance you can share 🙂

Meg

[dhulsey]

 @myanalunas ‌, sorry to hear there are problems. No one likes bugs  in canvas or Turnitin.

The faculty member could grade in Turnitin. That is what I do all of the time anyway, and the ability to save and reuse comments in Turnitin is super awesome. It saves me a ton of time.  

[myanalunas]

Hi Dallas:
Thank you for this helpful response - I'll pass it along to the faculty member. Bugs are not often our friends - especially in technology 🙂

Meg