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bduarte6369
Community Member

Why can' t select a class?

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Why can't i select a class?

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stuart_ryan
Community Coach
Community Coach

Hi Brenda,

That is highly unusual, as it is happening across computers, I am less inclined to think that this may be something that your school, or Canvas support needs to look deeper into. 


I could suggest trying a different browser (on different computers) if you haven't already done that, Chrome is usually a great first pick. 

If that still doesn't work, I would suggest first reaching out to your School's IT support, I was able to track down their details on your School's website Chaffey College Information Technology Services, they may need to look into your account further and (possibly) escalate the issue to Canvas Support to look into it deeper on their end also.

Apologies we can't be of any further assistance, this seems to be a nuanced issue that will need support to look into your account (which, as we ourselves are Canvas users from all around the world, we are unable to).

I hope that helps, and please keep us posted when you find out the issue and fix!

Cheers,
Stuart

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stuart_ryan
Community Coach
Community Coach

Hi Brenda,

I would like to understand a little more about the issue you are facing, are you enrolled in a class and unable to click on the class to load it? Or are you missing a class that you should be enrolled in but can't seem to see? (or possibly something else).


If you can please give us as much detail as possible we will try to assist you.

Look forward to hearing from you.

Stuart

Hi Stuart,

I have the classes but when I try to select the class it just keeps

loading. I’ve logged in on multiple computers but the same thing happens in

every one.

stuart_ryan
Community Coach
Community Coach

Hi Brenda,

That is highly unusual, as it is happening across computers, I am less inclined to think that this may be something that your school, or Canvas support needs to look deeper into. 


I could suggest trying a different browser (on different computers) if you haven't already done that, Chrome is usually a great first pick. 

If that still doesn't work, I would suggest first reaching out to your School's IT support, I was able to track down their details on your School's website Chaffey College Information Technology Services, they may need to look into your account further and (possibly) escalate the issue to Canvas Support to look into it deeper on their end also.

Apologies we can't be of any further assistance, this seems to be a nuanced issue that will need support to look into your account (which, as we ourselves are Canvas users from all around the world, we are unable to).

I hope that helps, and please keep us posted when you find out the issue and fix!

Cheers,
Stuart

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