Why do I have more users in Studio than in Canvas?

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KarenMatson
Community Explorer

We have about 1800 students and 200 faculty in our Canvas instance yet Studio Analytics tell me we have 5,921 users. We are paying for 800 Studio users. Why don't any of these numbers come close to matching? How does Studio determine users? I don't seem to be able to get an export to see if there are duplicates from one student having multiple courses with Studio videos.

Thank you,

Karen Matson

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Hi Chris,

We are reaching out to Instructure to figure out why there is such a difference, I appreciate that advice. My guess is it must count them in each course instance rather than as unique users in our instance.

Thank you,

Karen Matson

EIM Instructional Designer

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