Why won't canvas fully load on safari, but it will on the app?

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Community Novice

When I try to load canvas, I get empty cards that refuse to load fully online, but the problem isn't happening on the app. Do you have any solutions?

1 Solution
Community Explorer

Hi  @kyle_martin2 and welcome to the Community! There are a couple of things that may be happening. First, while all systems are now operational a couple of days ago some users experienced problems with Canvas (see Instructure Status ). It is possible that this is what you experienced. Have you tried to log in since?

Also, there has been a number of individuals who report something similar. You could check the comparability of your computer and browser here,What are the basic computer specifications for Canvas?  and Which browsers does Canvas support? , or see if using Chrome or Firefox fixes the problem. 

If none of this works I would reach out to Canvas Support (see How do I get help with Canvas as a student? or How do I get help with Canvas as an instructor?) in hopes they could provide insight.

I hope this helps and best wishes!

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