Windows Accessibility Compatibility

[KimberleePalm]

Hello,

I am blind and use my computer in windows high contrast mode (I've tried canvas high contrast mode, it is not as robust or accessible).  However, there are lines running through the words.  It looks like formatting doesn't quite line up.  I've attached a picture.

I've tried immersive reading, but it is really awful and you do not have access to links in immersive reader, and it does not save your preferenc

I've tried using Chrome and edge, but both look like same.

I am beyond frustrated as I have spent many hours trying to make this work.  Any help?  

Thank you for any help.

[KristinL · Accepted solution]

Hello @KimberleePalm -

Thank you for sharing this feedback with Instructure! I learned from one of our Accessibility Engineers that there is a known issue with Windows 11's high contrast mode. We are actively working on a fix and hope to resolve the issue soon!

With screen readers and Canvas, we recommend using a full feature screen reader like NVDA.  Immersive Reader is only for reading comprehension so it doesn't read or interact with any elements other than just text.

I hope this helps!

[KimberleePalm]

Thank you so much for replying and letting me know.  It is good to know so I can quit trying to work around it.  I will continue to check it to see if the issue has been fixed.  If you ever need a blind person to help trouble shoot or test an item for visually impaired people before it runs, give a yell and I would be happy to trial run it for you!

Thanks!
Kim

[Gabriel33]

It doesn't look exactly the same, but the issue seems related to this post from a couple of months ago:

Solved: User interface not displaying correctly - Instructure Community - 648375  

[KimberleePalm]

Thanks for posting!!  It didn't help, but I sincerely appreciate you looking out for me!  I unfortunately need the high contrast option, but it sounds like Canvas knows it's an issue and they are working to fix it!

Thanks!
Kim