Zoom access in Canvas

[lauramyers_famu]

When I went to Zoom within Canvas, I got the following message:

Warning

User does not exist: laura.myers@famu.edu.

Error Code 1001 - INT_f0adca66d28afa6c

I have already "Enabled" Zoom and my Zoom account is under the email listed above.  I checked two different courses and got the same message.  

Any suggestions?

[rmurchshafer]

You probably need to check with your school IT department on this one.  I know at my school an error would show up like that if the user didn't have a Zoom account yet.  And in our case we have a different zoom portal they would need to log into which would create the account.  So it's a little confusing that it's not working; unless you set up your Zoom account as a personal account using that email address and not "under" the school's zoom license.  I'm really just guessing though and your school IT department would be a better resource to getting this fixed.

Rick

[jiangnan_peng · Accepted solution]

I had the exact same problem. I found the problem is because I created a free ZOOM account using my work email.  What I did is, ending the free account then creating an account through our university's zoom, log into the zoon account through university zoom log in.  Then the problem has gone away.