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Jaelynn
Community Member

canvas problem

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So my school is using canvas this year and I've been off and on it within the last few days with no problem on my laptop, but for some reason today when ever I click on anything on the website, it takes me to a blank screen that says (my school).instructures.com at the top. I've tried using canvas on my phone and everything works perfectly, but it still doesn't work on my laptop no matter what I try.

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Bobby2
Community Coach
Community Coach

Hi @Jaelynn I'm suspecting that your browser is not Canvas friendly. Internet Explorer is usually the main culprit. Here's a guide to double check that https://community.canvaslms.com/t5/Canvas-Basics-Guide/What-are-the-browser-and-computer-requirement... 

Chrome is my particular favourite for using Canvas, and anything else really. 

Here's a link to download it https://www.google.com/intl/en_au/chrome/ 

Sing out if you need a hand. 

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1 Reply
Bobby2
Community Coach
Community Coach

Hi @Jaelynn I'm suspecting that your browser is not Canvas friendly. Internet Explorer is usually the main culprit. Here's a guide to double check that https://community.canvaslms.com/t5/Canvas-Basics-Guide/What-are-the-browser-and-computer-requirement... 

Chrome is my particular favourite for using Canvas, and anything else really. 

Here's a link to download it https://www.google.com/intl/en_au/chrome/ 

Sing out if you need a hand. 

View solution in original post