[ARCHIVED] canvas

[robocop2240]

my canvas won't let see my child grades the canvas bounces and doesn't load

[Bobby2 · Accepted solution]

Hi  @cliff_henderson  Thank You for your question.

I'm wondering if it's a browser issue you are having. 

Here are some troubleshooting steps you can try:

• Check your device compatibility: What are the basic computer specifications for Canvas?
• Check your browser compatibility: Which browsers does Canvas support? Note that Internet Explorer 11 is not a supported browser.
• Try a different browser. The latest version of Chrome works great in both Windows and MacOS.
• If none of these methods solve the problem, contact Canvas Support. General instructions are in How do I get help with Canvas as a student? but your school's support setup might vary somewhat, in which case ask your local IT Department for additional troubleshooting assistance.

I hope one of these works for you.

Sing out if you need a hand. 

[stuart_ryan]

Hi William,

Welcome and let's see if we can get you back on the right track. Can you please give us a few more details, what device are you trying to use Canvas on, and are you using the Canvas App (mobile device) or a web browser (and if so, which one also).

When you say it bounces, can you please let us know what steps you take, and at what point you see the bouncing please? This should give us a much better idea and help to point you in the right direction.

I look forward to hearing from you.

Stuart