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08-30-2019
10:34 AM
Canvas isn't working I can't access class overview, resources, Instructor guidance. I can't post assignments. All I get is a white page after accessing class. I've seek help canvas support was baffled and could not assist. Does anyone have any suggestions to the current problem? Thank-you
respectfully submitted
Connie Johnson
Solved! Go to Solution.
1 Solution
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08-30-2019
12:06 PM
Hello Connie and welcome somewhat belatedly to the Canvas Community!
Here are some troubleshooting steps you can try:
- Check your device compatibility: What are the basic computer specifications for Canvas?
- Check your browser compatibility: Which browsers does Canvas support? Note that Internet Explorer 11 is not a supported browser.
- Try a different browser. The latest version of Chrome works great in both Windows and MacOS.
- If none of these methods solve the problem, contact Canvas Support. General instructions are in How do I get help with Canvas as a student?, but your school's support setup might vary somewhat, in which case ask your local IT Department for additional troubleshooting assistance.