Uploaded some .png file images to my Canvas files, then inserted them in my lesson. Thought all was honky dory until I opened up the browser today and saw this:
Since then I've tried all manner of things to solve and I'll spare you the details but the bottom line is this: sometimes when I visit the page everything looks fine, and sometimes it looks like what you see above. I cannot find any kind of pattern so hoping someone has seen this kind of thing before.
This is being reported everywhere!
I would suggest submitting a support ticket to help Instructure identify the extent of the problem.
At least most places that is a temporary fix. Hope it is permanent for you. For most of us, it comes back.
Hi Brad and Teri,
Thank you for coming back and updating this thread. I checked with Support this AM and we are aware of this ongoing issue. Clearing the cache does not permanently fix the problem as Teri mentioned. Our technicians have been able to duplicate and document the cache issue. It has been escalated to the highest level in Support and our engineers are working on solving it now. The best thing you can do is update your tickets with any new information you uncover and if you believe you have a ticket that was marked resolved before we discovered that clearing cache did not permanently fix the issue, please update them to that effect.
Thanks again for your help with getting the word out and for coming back and providing more information.
Do we have update about the fix? We just got students reported that they have problems viewing images in quiz.
Thanks. One of my colleague is reporting this incident to CANVAS Helpdesk.
More info - Above is the screenshot of the image not appearing on the student's browser.
Hello @sanida_supochta ,
Yes, submitting a ticket to Support with as much specific information as possible is the best path. When you do that you will then get updates as the particular issue you are experiencing is updated. Images not appearing intermittently in browsers is a particularly vexing experience because it might be caused by one of several possible issues that all share the same or similar symptoms.
If somebody has a permanent fix on this one I would love to see it. Had a call from a user on this one just this morning. Clearing his cache will make it work temporarily but it always comes back.