Studio: Locating Failed Uploads

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Community Champion

I've gotten a few reports from staff who are receiving an error in Studio when they try to upload a screen recording: " "Failed to encode! Are you on a restricted computer at a school or business". Who receives the error and when is inconsistent, and attempting to upload the file at a later time seems to resolve the issue. However, since staff are making screen recordings, when the recording doesn't upload, it appears they've lost that work and will need to re-record. What I've found is those recordings aren't lost and can be found by clicking the "Back to recordings" link that appears at the top of the file upload wi

Right now, the only way I can get to it is to 1) start a junk screencast in Studio, 2) stop the junk recording, and 3) ignore the save prompts for the junk recording and click "Back to recordings". Is there a direct way to get to see my pending files without going through the video creation process?

Studio screen recorder upload screen

Back to recordings manage recording window

^^^^^^ Is there a simple way to get to this window? ^^^^^^

3 Solutions
Community Explorer

@audra Agnelly, I have seen that error reported and be persistent across browsers with no resolution. Have you found any solution to this, or anything that makes people more likely to run into it?

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My entire lecture disappeared after it went through the entire encode and upload process.  It said it had completed and then when I went to look at it, it said there was an error.  There is no record of it in the view recordings..  Unbelievably frustrating.  A gigantic waste of time.  I'm going to have to record my entire lecture over again.  Not at all happy with Studio.

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