@ksauber, we are not hearing this from others. I believe that your CSM also reached out and provided an example course to look at and we found that the course had the "Elementary Theming" enabled, but that is not the same as the full setting for Canvas for Elementary.
Can you confirm that the Canvas for Elementary setting is enabled at the sub-account level for the course in question and for teachers that you would like to be using the new view?
Thank you for your response. This may be the issue. Once we turn on the UI will teachers see changes in their course automatically? Or, will they need to then go in and turn on the theming to see the Elementary UI formatting?
@ksauber, teachers and students should see the changes automatically. The Elementary theming is separate of this work (an older feature option) and should not be enabled once you update the sub-account with the Canvas for Elementary setting.