2 user accounts intertwined

[trinaadams]

Users were sent the link from Canvas Catalog to create the profile and continue on to register/access the course. We now have Nathan unable to log into his purchased course because his account is intertwined with Dwayne's inside of Canvas Catalog. The end result is Nathan is unable to access his account or course. 

• Dwayne purchased and is able to access his (course)
• From what has been determined so far, Dwayne created Nathan’s account while logged in as himself (Dwayne). Or Dwayne didn't log out of Catalog/Canvas then any of Nathan's clicks were technically tied to Dwayne.
• The 2^nd complication is that Dwayne enrolled Nathan in (Nathan's course) while Dwayne was logged in as himself (Dwayne).
• When Nathan logs in with his email address to access his course, the system was saying it was Dwayne logging and completing the work.

How do we break apart the account information within Catalog which would allow Nathan access to his courses using his email? Or do we need to delete Dwayne's Catalog account and start over with the registration process? If we delete Dwayne's Catalog account, how does that impact the past/present/future record keeping from his Canvas course(s)?

Thanks for suggestions!

[kathy_harris]

This happened to two of my users, also. According to Instructure's Support, this happened because the 1st user did not log out, and the 2nd user created his account on the same computer. Tech Support sent me an email showing me how to seperate the 2 accounts. Email me at kathy.harris@usu.edu, and I will forward what they sent to me.

[jsowalsk]

I would bring this up at Friday's meeting -- please add it to the agenda: https://community.canvaslms.com/thread/21835-reminder-monthly-catalog-use-group-meeting-on-february-...