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franke
Community Contributor

Batch delete inbox messages?

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Does anyone know how to delete your inbox messages in the new Community interface?  I've marked "all as read" and this has taken away the notification, but now I'd like to delete them from the Inbox index page, without needing to go into each one to delete.  Is this possible?

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2 Solutions

Accepted Solutions
Robbie_Grant
Community Coach
Community Coach

 @franke ​,

I have not found a way to mass delete items, but I have it only showing Unread messages, which seems to have a similar effect.  Not exactly deleting, but it works.

Robbie

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rbewley
Community Member

To Emily and all,

My apologies if this question has already been answered.

I did finally accomplish a batch delete in my inbox, unread, sent, etc.  Use the old fashioned "click on a message, scroll down a ways, pick a message to shift click, click the More Options gear and click delete" method.  Then give Canvas a few seconds to collect the messages you included in your batch.  It took me a few tries (and several minutes) deleting 8 or 9 messages at a time before stumbling upon the error of my ways.  After that, i could batch 50 or 60 messages together and successfully delete them all.  I hope you have equal success.  Hey Canvas, BRING ON THE BATCH DELETE BUTTON! 

Rabon

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12 Replies
Robbie_Grant
Community Coach
Community Coach

 @franke ​,

I have not found a way to mass delete items, but I have it only showing Unread messages, which seems to have a similar effect.  Not exactly deleting, but it works.

Robbie

View solution in original post

Stefanie
Community Team
Community Team

 @franke ​, after reading the Jive guide on the inbox--Core Help --I agree  @Robbie_Grant 's suggestion is indeed the best and only way to manage the Inbox; Jive doesn't appear to provide a way to delete messages, but hiding all but the unread ones more or less accomplishes the same thing.

rbewley
Community Member

To Emily and all,

My apologies if this question has already been answered.

I did finally accomplish a batch delete in my inbox, unread, sent, etc.  Use the old fashioned "click on a message, scroll down a ways, pick a message to shift click, click the More Options gear and click delete" method.  Then give Canvas a few seconds to collect the messages you included in your batch.  It took me a few tries (and several minutes) deleting 8 or 9 messages at a time before stumbling upon the error of my ways.  After that, i could batch 50 or 60 messages together and successfully delete them all.  I hope you have equal success.  Hey Canvas, BRING ON THE BATCH DELETE BUTTON! 

Rabon

View solution in original post

 @rbewley , this discussion is about the Inbox in the Jive-powered Canvas Community. Canvas can ask Jive to implement new features in the Community interface, but Instructure Canvas itself didn't build this engine. However, since you've mentioned the "More Options gear," I believe you're referring to the Inbox in the Canvas LMS...? If that's the case, deleting or archiving multiple messages in the Canvas Inbox is documented in this lesson (scroll to the bottom): How do I use Conversations?

Also, your last sentence implies that you're seeking implementation of a feature idea, so please search the Canvas Feature Ideas space for a similar idea to which you can add your feedback and vote.

peter_buchwald
Community Participant

I did discover that you can select multiple e-mails;  by selecting one, and then shift-clicking down the list.  Then you can delete all of the selected!     I minimized the graphics size (command minus on this mac, in chrome) so that I could select more e-mails on this small laptop screen.   

ooh,  you can even scroll down to reveal more emails before you do the shift-click.   

wlangley
Community Participant

Is there a way to set unread as the default inbox?

franke
Community Contributor

But when you select all those items from your inbox (using shift-click), how do you delete them all?  The only option I see for deleting is to go into the actual item and delete. 

peter_buchwald
Community Participant

There is a small garbage can icon near the top of the interface, for me. I just tested it, and it (still) works for me.

I'll show a screenshot with my computer mouse in that area.

Pete Buchwald

University of Colorado Denver

Instructor of Audio Production

Cell (303) 246-4784

Office: Arts Building 274-B