We have four fun and simple Canvas Community guidelines
Can you help us dive deeper into #2?
Community Building and Online Presence research preach that presence is built by allowing individuals to know more about what makes you, you, and commonalities that you share.
Our Community team, and many of you, have noticed many generic accounts in the Community. Previously, a generic "Canvas Admin" or "Canvas Support" account was necessary for institutions to facilitate more than one individual handling support tickets in Zendesk. Reasons may exist at an Institution level, but is there a justification for a generic account in the Community? We're not sure, which is why we are asking the Community!
Here are a few hurdles we have identified when we allow generic accounts:
What do you think?