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Boekenoogen
Community Contributor

Canvas Community Account

Did anyone have their Canvas Community account reset? I was ranked 38th and had over 7700 points and now I have lost everything? 

22 Replies
Boekenoogen
Community Contributor

Thanks for the help. 

Stefanie
Community Team
Community Team

 @jrboek , we've been working closely with our software provider to get this resolved. It is tricky, because it's an unprecedented event in their experience and our observation—and because of that, they haven't yet arrived at a solution.

Since it's taking longer than we had hoped, we took matters into our own hands, and restored your points total to the 7700 level you mentioned in your initial post. Our provider will continue to work on a resolution behind the scenes to attempt to restore any badges associated with completed quests, but we are hopeful that this interim action gets you rolling once again.

Thanks for your patience as we continue to shake our heads in wonderment! Smiley Happy

Boekenoogen
Community Contributor

Thank you so much!!!!