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tross
Community Champion

Community Issue

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Anyone else having issues?  I went in to finish a quest and everything is gone.  Did we do another reset or is it something weird with my account.  

1 Solution
Stef_retired
Instructure Alumni
Instructure Alumni

Thanks for your patience, everyone. The Rewards system is now up and running once again.

tross, it's unfortunate that this happened while you were in the midst of a quest. If the quest is not there, and you can't recreate the steps to get the badge associated with the quest, please fill out the Badge Fail form linked at the end of What is the Canvas Community Reward System? and I'll take care of it.

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9 Replies
MattHanes
Community Champion

Not just you. Mine's all reset as well.

abunag
Community Champion

I dont' think it was intentional - nothing announced.  I've also lost all quests and points, and there's no "available quests", so I think everything got removed.  Hopefully just a glitch.

stefaniesanders‌?

kblack
Community Champion

Hmm; I wonder if it's anything to do with the change in ownership?  If you didn't catch it,  @Renee_Carney ‌ posted this about a month ago:  https://community.canvaslms.com/groups/community/blog/2017/09/07/jivex-community-platform-acquisitio... .

tross
Community Champion

 @kblack ‌ I can't follow that link.  Private group.

Stef_retired
Instructure Alumni
Instructure Alumni

tross‌, that blog post lives in the https://community.canvaslms.com/groups/community?sr=search&searchId=466accff-0df7-4a20-add5-13747d72...‌, which is where we post all-things-Community. Feel free to join!

kblack
Community Champion

Ooops!  Sorry tross‌!  And thank you, stefaniesanders‌!

Stef_retired
Instructure Alumni
Instructure Alumni

Hi, everyone, Jive has been experiencing global issues with Rewards today and is in the process of implementing a fix. We'll update this thread as we know more.

Stef_retired
Instructure Alumni
Instructure Alumni

Thanks for your patience, everyone. The Rewards system is now up and running once again.

tross, it's unfortunate that this happened while you were in the midst of a quest. If the quest is not there, and you can't recreate the steps to get the badge associated with the quest, please fill out the Badge Fail form linked at the end of What is the Canvas Community Reward System? and I'll take care of it.

Chris_Hofer
Community Coach
Community Coach

Hi everyone...

Since this question is really about things that happen here in the Canvas Community website and not about Canvas courses, I am going to move it to the Meta Community Group.  You can follow/join that group by using the link I've provided.  Thanks...