As we get closer to launching the next community platform we are ready to begin sharing more specific information than we felt ready to share in New Community Almost Here, which we posted on June 22nd. As of now the plan is to shift from the current platform (JiveX) to the new Khoros based community on the night of July 22nd with most people experiencing the new platform on July 23rd. A group of beta testers will begin testing the new plaform on Thursday, July 23rd. We are shooting for full go-live on August 6th. The transition should last several hours, during which time the current community will remain available but in a read only mode. After the shift, people should be able to log into the new platform with their existing credentials. The new community will be organized a little differently than the old one but the plan is to migrate the vast majority of the content from old to new. Almost all content from Jive should be redirected to Khoros as well, so bookmarked links should not break. When the new community launches, users will find a few things will have changed. Some names will be different (ie; Groups will become Group Hubs). However the basic community premise will remain unchanged - you will find up to date documentation about how Canvas functions as well as opportunities to connect with other Canvas users. For more information please find frequently asked questions below.
The Canvas Community moved to our current community platform almost six years ago. Since then, much has changed in the community management industry. The Canvas Community itself has grown from about 5600 people to over 750,000. On average more than 30,000 people a day actively participate in the Community. The platform we chose six years ago was great then, and it has served us well for many years, but it is also now a legacy product which means that the company that owns the platform will eventually shut it down and encourage all remaining users to move to a newer, more modern home. That is what we are choosing to do now.
Unlike when we moved last time, this time the plan is to transfer all the current users and almost all the content from the old platform to the new. If you are a community member today, you will authenticate into the new community via Canvas just as you did before. You should find your community profile, history, content, and so forth waiting for you in the new platform.
As previously covered, all your loot should follow you into the new community.
The goal is to migrate all the community created content from old to new with redirects in place so all your bookmarks and direct links should still work. The previous community platform had a Jive-specific bookmarking tool. As far as our testing has allowed us to determine thus far, your Jive bookmarks should come through to your Khoros (new community platform) profile in one form or another.
Yes, the Guides will still be available via the Community
All feature ideas currently available in the Community will migrate over to the new platform. Because of differing technical functionality between the two platforms, voting points will be replaced with star ratings.
One of the challenges in Jive was that the product was specifically designed to prevent people from adding community content to an external webpage (including Canvas pages) using HTML. This was particularly sad because people wanted to embed guide articles into their own help pages. As far as our research can tell, this should now be possible in the new platform (although we have not had the opportunity to test this fully yet).
In Jive, when you followed other people, specific content items, or a place (such as a user group), you could get a notification when anything happened with what you were following. So for example, if you followed a page and someone commented on it, you could get a notification sent according to your preferences. Unfortunately in Khoros all the people and content will migrate but the notification technology is sufficiently different that those notification preferences will not transfer over.
In Jive we had user groups. In Khoros we will have “group hubs.” Most, but not all, groups from Jive will migrate to Khoros. For those groups that do not migrate, never fear, their content will be redistributed to other locations in Khoros.
As we have configured our instance of Khoros, prior to launch we have made every effort to keep all of the content, navigation, and colors accessible for people who use screenreaders or otherwise interact in the community via assistive technology. In the future, should accessibility related issues come to light, we will work diligently with the platform provider to get them addressed.
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