As many of you will have seen we are now a community of more than 500,000 members worldwide (*high fives, go TEAM*) and to keep the community running smoothly with questions flowing (and not getting stale) sometimes the Canvas Coaches or Community Team jump in and mark the questions with either ‘Marked Correct’ or ‘Assumed Answered’ depending on a number of factors. Today, I want to demystify the when and why of these statuses.
Marked Correct/Correct Answer
This status can be used by the author of the question as well as us. If you ask a question and someone gives you the correct answer that either resolves, or provides an acceptable workaround, you can click the ‘Mark Correct’ button on the question. Marking a question as correct lets the community know that:
The status is also used by the Coaches and Community Team in a number of situations. The times we will use the ‘Marked Correct’ status include:
Marked as Assumed Answered
The assumed answered status is used by the Canvas Coaches and Community Team to help the lifecycle of questions in the community and ensure questions do not get stale.
As the community continues to grow, ensuring that questions do not linger and become stale is incredibly important.
Before we mark a question as assumed answered, we will do everything we can to try to find an answer, workaround, or share it with the right experts by sharing it into another group, prodding the original author for a response, and liaising with other Coaches for ideas.
The times we will mark a question as Assumed Answered status generally include:
Hopefully that gives you all some insights into how we manage the epic influx of questions over their lifecycle from inception to answer.
Lastly, if you feel there has been a different case that comes up regularly that I have not covered, please feel free to holler and I will happily track it down and pull thoughts together from the Coaches and Community Team.
May your Canvassing be awesome as always!
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