4 weeks without rewards working, I would be interested to know what Jive Rewards have said is the problem and how they are going to fix it! Having investigated using Jive for my own school I am very aware just how much this support and reward system costs.
@GideonWilliams , thanks so much for sharing concern with us.
We continue to work with Jive/Khoros to get this fixed, in fact we have a meeting with them in a few hours. We know that points are important and fun so we'll continue to do what we can to get them up and running.
@GideonWilliams I wish we had one to give. We continue to work with Jive/Khoros, who has the bug escalated to their peak. We promise to share more as we know more.
Just for background; the company that now owns our community platform does not own the service that runs the points and badges for the platform. We have regular meetings and communication with our platform provider and they assure us that getting this resolved/working with the gamification provider is their top priority. To be honest I find the whole situation a bit baffling.
Right, gamification is not a 'fun' extra in community management. Its a core component of how we, hopefully, encourage people to want to participate and help each other. Its not secret information that a company called Jive was acquired by a larger company called Aurea and that in that acquisition they sold off the external community portion of Jive's business to another company that was at the time called Lithium but has since rebranded to be called Khoros in connection with another merger. Not secret but complicated!
You think that's funny, Khoros maintains a community, that community has a rewards system, and that community's rewards work. Go figure! I mean, I got a badge just for signing up.
Yes, this is one of the particularly frustrating aspects of this issue; not all JiveX (abbreviated JX) users are experiencing the Jive Rewards issues universally or even consistently. They are
Thanks to everyone for your patience. Our platform provider has informed us that Rewards is up and running at this time. Please check your profiles to view your badges, points, and status on the leaderboard.
We'll keep this current issue document in its "Open" status for the time being nevertheless.
@christinaballar , this may have been a momentary glitch that appears to have spontaneously resolved itself (this happens in Jive Rewards from time to time). Would you check now?
