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Community Contributor

Jive is preventing Canvas pages from loading in Chrome

I'm not sure what this is but it started after I installed Jive as a Chrome extension last year or so.

I removed the extension (or thought I did) shortly after because sometimes when trying to access Canvas Community pages, nothing would load.

Even after un-installing Jive, I'm still dealing with this issue off-and-on.

Instead of the Canvas icon, a "J" icon appears at the left end of the browser tab and the correct URL appears in the URL field, but no content appears in the browser page.

Screen Shot 2016-09-29 at 10.40.22 AM.png

For work-arounds, I've used incognito and have had some success with clearing browsing data but it only temporarily fixes the issue before it starts up again, and now clearing browser data does not seem to be working.

This is driving me crazy and wasting time - anyone else experience this, please?

Thanks so much for your time and help with this.


2 Replies
Community Coach
Community Coach

Hi irishb​...

Due to the nature of this question, I am going to move it over to the Meta Community Group here in the Canvas Community.  This is an area to ask questions about the Canvas Community website.  I'm also going to tag  @scottdennis ​, Deactivated user​, and  @Renee_Carney ​ (Community Managers) in this message to see if any of them have thoughts on how to help you.


Hey irishb. I am checking up on some unanswered questions here in the Meta space. Were you able to resolve this issue? For what it is worth, I would not personally recommend any of the Jive apps or extensions. Just the website should be all you need.